Airlines to start paying passengers for cancelled flights – Minister

Business & TechNIGERIA

Nigeria’s Minister of Aviation, Festus Keyamo has disclosed that airlines will start compensating passengers for delayed or cancelled flights from January 2024.

Keyamo made the remarks on Tuesday, December 12, during a session with the Joint National Assembly Committee on Aviation.

The Minister added that a list of airlines involved in delayed or cancelled flights would be published in the media as the Ministry makes a follow up on the compensation process.

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”I said on a weekly basis; please publish the list of airlines that do not fly as and when due, cancelled flights, delayed flights, how many hours it was delayed, was there compensation, and actions they took as regulators against these airlines. We are starting that in January,” Keyamo stated.

According to Keyamo, passengers who are affected by delays and cancellation of flights should get a discount when they reapply for tickets. 

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“For every delay, there is a report, an actual report by the regulator. What did they do? Did they pay compensation? 

“And if they didn’t pay compensation, we have said that the other way to get compensation if they can’t return cash is that once the passenger buys the next ticket, it must be given a rebate,” he said.

In addition, the Aviation Minister emphasized the need for public-private partnerships for developing Nigerian airports.

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“Public-Private Partnership must come to the fore. It is not even negotiable; we don’t have the funds to do so.

“In concession, we will give the people what we want, not what they want. We have to decide what we want,” he noted.

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