The Kenyan government is actively reforming its postal services to strengthen public service delivery and support digital transformation.
Speaking on behalf of ICT and Digital Economy Cabinet Secretary William Kabogo at the Universal Postal Union (UPU) Africa Postal Leaders Forum in Nairobi, Principal Secretary Stephen Isaboke highlighted the sector’s shift toward digital relevance.
He emphasized the importance of postal networks in linking communities and delivering services at the grassroots level.
A key initiative in this transformation is the development of the National Addressing System and its related legal and policy framework.
The draft standards, policy, and bill are currently awaiting review in Parliament. Once approved, these tools are expected to significantly improve e-commerce logistics and doorstep service delivery across the country.
Post offices are being reimagined as service access points, particularly in rural areas. Kabogo noted that many now act as “Huduma centres,” enabling citizens to access government services while continuing their mail and parcel operations.
The rollout of digital hubs in underserved regions, funded through the Universal Service Fund, will further turn postal outlets into hubs of innovation and digital inclusion.
In tandem, the government is implementing the Kenya National e-Commerce Strategy. The initiative is designed to boost trust in online commerce, expand digital trade infrastructure, and support small and medium enterprises (SMEs).
To support this modernization, the Ministry is also revising postal and ICT legislation. The Kenya Information and Communications (Amendment) Bill 2025 has been submitted to Parliament to give regulators broader oversight of emerging digital services in the postal space.
Kabogo praised the UPU’s continued technical and financial support, including CHF 150,000 towards enhancing Post4Health services.
The two-day UPU forum brought together policymakers, regulators, and postal leaders to explore regulatory frameworks that can drive innovation and competitiveness across Africa’s evolving postal landscape.
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