Kenya Airways (KQ) has been recognized as Africa’s Leading Airline for its economy class and in-flight magazine Msafiri.
The airline was recognised at the World Travel Awards. This marks the fifth time that KQ has received this prestigious title.
Previously, KQ won in 2011, and consecutively from 2018, 2019, and 2020. Additionally, it is the second consecutive year that Msafiri magazine has been named Africa’s Leading Inflight Magazine.
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KQ’s statement on the win
Allan Kilavuka, Kenya Airways Group Chief Executive Officer and Managing Director expressed his gratitude for the awards.
Kilavuka emphasized the airline’s “customer-first” approach and the company’s commitment to improving the customer experience.
In a statement, Kilavuka stated, “It is about listening to the customers and understanding their needs. Our goal is to be the preferred African carrier by enhancing the customer experience.”
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Changes at the airline
Kenya Airways implemented several initiatives to enhance the passenger experience. One of these major changes was the revamping of its Economy Class inflight service in 2023.
This revamp included the introduction of tray service in economy class, replacing the previous box service.
Additionally, they also offer an additional hot meal starter and yoghurt for breakfast on specific mid to long-haul flights across the network. Msafiri magazine, on the other hand, has been a valuable part of inflight entertainment.
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Msafiri Magazine
Msafiri provides KQ guests with educational and entertaining content during their journeys.The World Travel Awards (WTA), celebrating its 30th anniversary this year, were established in 1993.
The awards were established to recognize and reward excellence across all sectors of the tourism industry.
Kenya Airways’ consistent success in the awards reflects its commitment to providing quality services to travellers across the continent and beyond.
These awards have shone a bright light onto the many dark clouds hovering over the airlines over a string of consecutive losses.
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