The Moi International Airport (MIA), Mombasa, has been awarded the 2023 best airport in Africa by the prestigious Airports Council International (ACI World).

MIA Mombasa emerged the best airport by size and region in the Under 2 million Passenger Per Year category for Africa.

This recognition comes as part of the esteemed ACI Airport Service Quality (ASQ) Survey, which rigorously assesses global passenger experiences.

ACI World’s ASQ Awards are an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys.

Since its inception in 2006, the ASQ program has solidified its
reputation as the leading airport passenger satisfaction benchmark, with participation from more than 400 airports in 109 countries.

“The latest accolade from ACI World, delivered in partnership with technology giant Amadeus, reflects MIA’s continuous dedication to enhancing customer experience and maintaining high service quality standards,” the Kenya Airports Authority (KAA) says. “These efforts are particularly noteworthy given the challenging climate of the aviation industry in recent times.”

MIA previously earned the title for the best airport in the same category for Africa in 2021 and 2022, reaffirming its unwavering commitment to passenger service excellence.

In response to this remarkable achievement, ACI World Director General, Luis Felipe de Oliveira, congratulated the KAA for setting a global benchmark in airport services.

“Congratulations to the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,” stated Mr. Oliveira.

While commenting on the award, KAA Ag. Managing Director, Henry Ogoye, noted “I am filled with immense pride and joy for Moi International Airport’s significant achievement. Winning the 2023 Best Airport by Size and Region Award from Airports Council International is not only an honor but also a testament to our
unwavering dedication to excellence in customer service.”

“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category,” Ogoye Added.

The ACI ASQ Awards, influenced by direct feedback from travelers, highlight the influential role airports play in the overall travel experience.