The second phase of the performance evaluation for the 2023/2024 financial year officially commenced today, targeting state corporations and tertiary institutions nationwide.
Spearheaded by Deputy Chief of Staff for Performance and Delivery Management, Eliud Owalo, the exercise aims to assess key performance indicators across critical public sector institutions.
During his oversight at the Kenya Revenue Authority (KRA) headquarters, Mr. Owalo emphasized that the evaluation process will focus on key interventions to strengthen revenue collection, improve the revenue-to-GDP ratio, expand the tax base, streamline tax return facilitation, and enhance customer satisfaction. These priorities align with commitments made in the performance contracts signed with the relevant agencies.
Mr. Owalo also highlighted the administration’s significant strides in digitalizing public services, noting that over 20,000 government services are now accessible online. This digital transformation has bolstered KRA’s ability to enhance tax collection at the source, contributing to greater efficiency in public revenue management.
The key parameters under Evaluation include Revenue levels; Revenue to GDP Ratio; Ratio of Collected Debt to Total Revenue; Timeliness in processing of VAT Refunds and Taxpayer Satisfaction Levels among others.
KRA Commissioner General, Humphrey Wattanga, provided impressive performance metrics, revealing that KRA collected 2.407 trillion shillings in 2023—an 11.1% increase from 2022’s 2.166 trillion. This achievement underscores the effectiveness of the ongoing reforms and the enhanced capability of the tax authority.
The Performance Evaluation Exercise is a critical annual process that rigorously measures the achievement of set targets and outcomes across ministries, state corporations, and tertiary institutions, providing a transparent assessment of government performance.
The performance evaluation exercise is an essential tool for monitoring the effectiveness of government institutions and ensuring that public resources are being utilized efficiently. The Kenya Kwanza administration has placed significant emphasis on digital transformation to drive public sector modernization, focusing on enhancing service delivery, increasing government revenue, and improving citizen satisfaction. These evaluations are part of a broader effort to build accountability and transparency within the public sector.
