The Department of Immigration Services (DIS) says there are over 65,000 uncollected passports in its offices across the country.
The Department on Friday, November 15 published a list of 65,589 Kenyans who are yet collect their passports, which sre lying in its offices.
Immigration and Citizen Services Principal Secretary Julius Bitok urged Kenyans on the list to collect their documents promptly.
“The DIS has temporarily suspended booking as a requirement for collecting passports to hasten the process,” PS Bitok said, urging “applicants whose names appear in the links below to collect their passports at the station where they submitted their applications.”
Links of Kenyans who are yet to collect their passports
https://immigration.go.ke/passport-ready-for-collection-in-nairobi/
https://immigration.go.ke/passport-ready-for-collection-in-nakuru/
https://immigration.go.ke/passport-ready-for-collection-in-mombasa/
https://immigration.go.ke/passport-ready-for-collection-in-kisumu/
https://immigration.go.ke/passport-ready-for-collection-in-kisii/
https://immigration.go.ke/passport-ready-for-collection-in-embu/
https://immigration.go.ke/passport-ready-for-collection-in-kericho/
https://immigration.go.ke/passport-ready-for-collection-in-eldoret/
https://immigration.go.ke/passport-ready-for-collection-in-bungoma/
The Department has further reformed its operations and invested in strategic resources to enhance efficiency.
The reforms have targeted speeding up the issuance of passports and other services through the following interventions:
- Clearance of Passports Backlog: The DIS has expanded its passport-issuance capacity by investing in advanced printers and deploying more staff to meet an ever-growing demand for services. It has also remodelled the passport collection stations to provide more service counters and a friendlier environment. These interventions have effectively supported the clearance of the historical backlog of unprinted passports.
- Expansion of Regional Offices: We have opened regional Immigration offices in Kericho and Bungoma to ease access to our services and reduce pressure on Nyayo House headquarters. Additional regional offices will soon be opened in Garissa, Nyeri and Machakos. Guided by the demand for services, consideration for more offices will be extended to other counties.
- Dedicated Desks for Labour Migration: To support the travel requirements of Kenyans seeking job opportunities outside the country, DIS has set up dedicated Migrant Labour counters to fast-track passport applications. Applicants seeking this service must attach the relevant proof to support the application.
- Open and Transparent Services: The prescribed fees for passports and other DIS services are listed on the official website(s). Eligible passport applicants and other clients DO NOT need to pay bribes or offer any other inducement to obtain services. We have opened up our processes to self-tracking to enhance transparency and deter corruption. We urge clients to immediately report any attempts at bribery or extortion using provided-for platforms for prompt action.
- Self-Tracking and Feedback Mechanisms: The DIS has provided mechanisms to promote transparency, facilitate self-tracking, and provide prompt feedback. To find out their passport application status, applicants can send a Short Message Service (SMS) with their eCitizen tracking number (e.g., EPPI-D6T8M4H1) to 22222.
